[Resolved]  Unit Trust Of India Mutual Fund [Utimf] — uti mutual fund - folio nos. [protected] and [protected]

Address:

560003

Kyc details for the folios held by us jointly were submitted around july this year at your malleswaram bangalore branch personally (Both o[censored]s) with the necessary document copies along with originals which were verified., though we were assured that the records will be updated, we were surprised to get sms regarding non receipt of the same. It was a clear case of mishandling of the documents in the office which any way the officer in charge was not willing to listen when i had visited office today (16.11.2018) there was no system of issuing any acknowledgements in the office and we trusted the staff during our last visit.

Though we can submit one more copy of the documents (Along with originals) my joint holder is now unable to visit personally due to some personal illness which was explained to the officer of the branch., he was neither willing to listen nor suggesting any alternative option and insisting that the joint holder needs to appear personally
Request you to kindly let me know how the process o[censored]pdating kyc can be completed again (Considering that the joint holder is unable to visit the office due to illness which may take few months for full recovery)
Also request that a system of issuing acknowledgement to be introduced in the branch for the documents handed over to them so that the staff can be made accountable for any loss of documents and putting us into hardships.

With kind regards

B g bhat
Bangalore