United Bank Of India [UBI] — refund my money and bank employee unethical behaviour.

Dear sir,
With due respect i would like to state that i have booked one flight
Ticket on august 4, 2017 12:33 pm through paytm with order number
[protected]. However the transaction was failed due to some error, but
The amount 3901 rupees has been deducted from my ubi account with
Account number[protected], in the name of anupam medhi.

I have contacted paytm for this matter and they said that they have
Not received the payment and to contact the branch for the refund. So
I have contacted my branch (United bank of india, branch: bhurbandha,
District: morigaon, state: assam) and to my surprise i have to face
Very rude and unprofessional behavior. Branch employee mr. Amrit
Jha told me to contact rbi for this matter. He does not even listen to
My problem details. I
Request you to take strict actions against this and do refund my
Amount.