Universal Travel — collected amount for luggage

Address:	Chennai, Tamil Nadu, 600073
Website:	Universal travel

I booked tiked a/c busfrom chennai to thiruthuraipoondy through red bus in universal travel. They changed normal bus also boarding point tambaram to solinganallore. My relative travel with one led tv. For laugage they collected 400 rupees. Also he talked rudely.
Kindly take action for high amount collected for laugage. I need to know what is actual laugage cost on private buses.

Thanks
R vedhaganapathy