Universal Travel — bus is not coming on time after waiting 1 hour 40 minutes i am traveled via government bus (proof attached)

Address:

Chennai, Tamil Nadu, 600016

My name is nirmalkumar,

I booked 3 tickets on 30th jan 2019 via red bus (S1, s2, s3) from chennai to cuddalore @ 11.45pm bus.

My boarding point : guindy - indian bank atm.

I was waiting for the bus from 30th jan 11.30 pm to 31 jan 1.10 am (Around 1 hour 40 minutes), but was not came for that timing so i am traveled to cuddalore via government bus.

I was called the number which was given in e - ticket both the numbers are switched off more then 2 hours...

From universal travel side no one can call me and informed about bus status..

I have suffered lot with my 4 years child in open place with very cold...

My ticket number: uni2537381
Reference number: tn2z81517323

I am going to file case in consumer court, i have all evidence.. Travels ticket, government bus ticket with time stamp. Photos, mobile calling list. And witness in that area people...

Please any one suggested good consumer court lawyer..

Please saw the attached ticket...