Universal Travels Complaints & Reviews

Hi sir I booked a ticket by redbus for today from Karaikal to Bengaluru in universal travels booked for lower sleeper class and charged 2100 rupees with GST. After booking from the travels called me and said my booked bus is cancelled and they put me in an other bus. There is no sleeping seat at lower. All is semi sleeper seats. I get annoyed by this travel. I am 65 years old senior citizen women.
You must be return the excess money I paid. Because I paid for sleeper and they given only seater. Redbus must take action on this issue.

Bus was very late in boarding point and no proper response from team. Staffs are very rude. Heavy rain and buss is leaking. No higher authorities are picking the call. One of the worst bus service providers. Im now in the bus and they are not even stopping for lu or for tea . Time now is 8 am . Got in to the bus at 12 pm. Kids and ladies are suffering in this bus. Bus no : PY02S5527.
🆘

Ticket no.TS8T39739378, amount 1995, route:Tirunelveli to Tiruthuraipoondi, booking seats: U8, U9, I was booked 2 tickets but bus cancelled due to breakdown.But no refund still now, i was asked more times to customer care but no response. Pls refund my booking amount.

வணக்கம், இன்று நான் பெங்களூர் இருந்து சிதம்பரம் பஸ் புக் பன்னுனேன். பஸ் 9pm. நான் 8 மணிக்கு போன் பன்னி கேட்டேன் 9.30 சில்க் போர்டு வரும் னு கண்டக்டர் சொன்னாரு. 4 முறை போன் பண்ணி...

I booked bus from pony to velankanni but the bus driver asked us to get down in karaikal. He also said the bus won't go further

Velankanni to Chennai travelling your bus afternoon 12 o'clock velankanni bus coming to 11 o'clock where is slow driving this one Pondicherry to Chennai travel Roadies very clear but driver driving to 55 km speed very bad drive 8. 45 in koyambed bus stand but thiruvameyur coming 11 o'clock

Ticket was booked from Chidambaram to Chennai at 1st may 11.33 PM . But bus arrived in my pick-up point around 1AM and reached koyambedu around 6.30AM... almost 2 hours late.. due to this I have missed my interview 😔.. very very worst experience in my life.. I want my money back or else will escalate this into ext level.

I had intiated a flight booking from Bangalore to Houston and return through Universal Travels on 25th Mar through the reservation person Kapil Gupta. He asked me to send him Rs70000 in advance and rest on 27th March so he could block the tickets and do the booking on 27th. As per mr kapil the booking would be done through Cleartrip and i was supposed to be getting the tickets on 27th. I paid 700000 through upi to upi id mentioned by Mr Kapil on 25th and then a further Rs 43707 on 27th Mar. After making the full payment Mr kapil started giving excuses about some emergency and not providing the tickets. he switched off his phone. After trying get in contact with him i was eventually able to get in touch with him the next day but he never provided any tickets and kept saying he will do so. I have asked him and Universal Travels for the refund as they never even made any booking but have kept my money with them. Please help me in getting the due refund amount.

I was waiting in madiwala police station bus stop to board the bus, driver called i did not notice the call so left the police station bus stop, another 5 min i called the driver he said he left madiwala so he ask me come E.city. I was coming in auto to catch the with my wife and child he not even waited 5 min E.city and he asking me come hosur again. What kind customer service this? I was calling the driver no response... He left EC. In Bangalore trafic some i used to wait for 1hr gor the universal buses... But he not even waited for 5 min..
23rd feb 2023 traveling from Bangalore to Kumbakonam.

Coming to the boarding point after 1 and hour not responding to the calls. No response from their side and bad smell from bus. Utensils in the bus are not at all clean. Not worth. Worst bus travel ever

Hello Sir/ Madam, i am krishnakumar Mobile no. [protected], i am travelling now (12.09 am 30.09.2022) chennai to Sirkali Bus number is KL01 BX 7693, my seat number is A1, this seat is not comfortable and no space in front side so i can't set my legs there i feel very hardly and I have informed to driver but he was replied very hardly and unrespectly, ... Please reply me and take the action...
Thank you..

Im travelling from tenkasi to thanjavur by universal bus on today[protected] . The driver asked me 300 rs for my luggage as i have it n a box.
Hr delayed nearly 4 hours to return my balance of 200 rs..
He was harsh and no proper receipt was given AbhiBus.com Mobile Ticket:
--
From: *Tenkasi*
To: *Tanjore*
Bus Partner: *Universal Travels*
Service No: *tenkasi to velankani*
--
AbhiBus...

I hv booked ticket from Chennai to Mayiladuthurai with drop point as Kollumangudi. But I was changed to Happy Travels in Chidambaram saying that they going thro Sirkazhi as it is not the route. Then why the ticket is booked with Universal Travels.
I need justification for this. It made me hectic as I hv to catch one more bus or mofussil bus or a cab to my destination from Mayikadurai as the Happy travels will go up to that place only.br...

We booked an ticket from Chennai to Nagapattinam Ticket Number: TR7U76015043 Seat no : 19 & B10 in Universal Travels we booked 1 sleeper class seat and a sitting coach and unfortunately the bus we booked got cancelled at the last minute and the travels company has arranged some other bus and we were rescheduled from our booked time with 2 different class seats than booked seats we ended up with no sleeper coach seats in the bus and we been...

Hi there,
I have booked bus from Chidambaram to Bangalore, Bus timing is 10.50, now time is 12 but not arrived till now, very worst service universal travels, don't book here

I was traveling from coimbatore to nagapattinam. First they changed my boarding point saying that they cant pick me up at the registered boarding point. The boarding point. The boarding point had no toilet facility. For a travel of 10 hours, they stoped at karur toll gate for break. The wash room was broken and unusable.
A private service bus collecting a fee of double of the government services, should consider the spot where they stop the bus.
When spoken to driver about the same, the driver was rude and simply asking me to write a complaint to the company. Probably knowing no1 will do nothing.
This is the worst travels I have ever chosen

One of the worst travel ever they are not maintaing the time and their services are worst 1hr late timing and not giving proper costumer care number

At 14th Jan I booked a bus through universal travels via pondicherry to nagercoil at 7pm. Since 7pm I don't get any courtesy call from the travel agency so I reached the boarding point at 6.30 after I contact to bus drivers number it was switched off then I called some one of their agency ad asked about the status but he was saying the bus was canceled by morning itself and they saying that they was sen me regular message that bus was canceled but I didn't get any regular or a watsup messages belongs to bus canceled. If it's cancel by morning meaning they have to refund my money by that time itself but still I didn't get refund money from the bus agency and from today morning onwards I remind them for my refund still it was not happening seriously I'm very worried of this and it was a pathetic and worst service I have ever seen. Pls help for my refund ASAP

I have booked a ticket from neyveli mandarakuppam to hosur, travel date 30th oct night 10.45pm (765rs) also a ticket From hosur to neyveli mandarakuppam on 31st oct night 10.45pm (855rs) booking made on universal website on 27th october. totally 2tickets. cancelled both tickets on 29th october. i want refund immediately. Booking number UNI183224, UNI183230.

I had booked universal travels bus from chidambaram to chennai on 01st November. But the bus didn't show up at the boarding point. My ticket number is TQBP 99329848 and pin UNI 182956. I would like to get money refund.