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Universal Travels Complaints & Reviews

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Last updated Oct 3, 2023
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Universal Travels reviews & complaints(138)

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P
Pudungi
Oct 3, 2023
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Hi sir I booked a ticket by redbus for today from Karaikal to Bengaluru in universal travels booked for lower sleeper class and charged 2100 rupees with GST. After booking from the travels called me and said my booked bus is cancelled and they put me in an other bus. There is no sleeping seat at lower. All is semi sleeper seats. I get annoyed by this travel. I am 65 years old senior citizen women.
You must be return the excess money I paid. Because I paid for sleeper and they given only seater. Redbus must take action on this issue.
Universal Travels customer support has been notified about the posted complaint.
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    Madan Marx
    Sep 29, 2023
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    Bus was very late in boarding point and no proper response from team. Staffs are very rude. Heavy rain and buss is leaking. No higher authorities are picking the call. One of the worst bus service providers. Im now in the bus and they are not even stopping for lu or for tea . Time now is 8 am . Got in to the bus at 12 pm. Kids and ladies are suffering in this bus. Bus no : PY02S5527.
    🆘
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      R
      Rameshbabu1984
      from Tirunelveli, Tamil Nadu
      Aug 14, 2023
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      Address:8 Nambirajan Street, thachanallur, Tirunelveli
      Website:Thachanallur

      Ticket no.TS8T39739378, amount 1995, route:Tirunelveli to Tiruthuraipoondi, booking seats: U8, U9, I was booked 2 tickets but bus cancelled due to breakdown.But no refund still now, i was asked more times to customer care but no response. Pls refund my booking amount.
      Universal Travels customer support has been notified about the posted complaint.
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        A
        Ayyappan@1989
        May 21, 2023
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        Complaint: Conductor's death threats

        வணக்கம், இன்று நான் பெங்களூர் இருந்து சிதம்பரம் பஸ் புக் பன்னுனேன். பஸ் 9pm. நான் 8 மணிக்கு போன் பன்னி கேட்டேன் 9.30 சில்க் போர்டு வரும் னு கண்டக்டர் சொன்னாரு. 4 முறை போன் பண்ணி...
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        Monica Manohar
        May 14, 2023
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        I booked bus from pony to velankanni but the bus driver asked us to get down in karaikal. He also said the bus won't go further
        Universal Travels customer support has been notified about the posted complaint.
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          T
          Tamilarasu Jesuraja
          May 2, 2023
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          Address:Chrompat

          Velankanni to Chennai travelling your bus afternoon 12 o'clock velankanni bus coming to 11 o'clock where is slow driving this one Pondicherry to Chennai travel Roadies very clear but driver driving to 55 km speed very bad drive 8. 45 in koyambed bus stand but thiruvameyur coming 11 o'clock
          Universal Travels customer support has been notified about the posted complaint.
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            R
            Revathi9523
            from Chennai, Tamil Nadu
            May 2, 2023
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            Ticket was booked from Chidambaram to Chennai at 1st may 11.33 PM . But bus arrived in my pick-up point around 1AM and reached koyambedu around 6.30AM... almost 2 hours late.. due to this I have missed my interview 😔.. very very worst experience in my life.. I want my money back or else will escalate this into ext level.
            Universal Travels customer support has been notified about the posted complaint.
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              P
              payal_singh9
              from Mumbai, Maharashtra
              Mar 29, 2023
              Apr 27, 2023
              This thread was updated on Apr 27, 2023
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              Address:universal travels ds max susheela scion, 219, 9th block, punappa layout, banglore , karnataka, 560043

              I had intiated a flight booking from Bangalore to Houston and return through Universal Travels on 25th Mar through the reservation person Kapil Gupta. He asked me to send him Rs70000 in advance and rest on 27th March so he could block the tickets and do the booking on 27th. As per mr kapil the booking would be done through Cleartrip and i was supposed to be getting the tickets on 27th. I paid 700000 through upi to upi id mentioned by Mr Kapil on 25th and then a further Rs 43707 on 27th Mar. After making the full payment Mr kapil started giving excuses about some emergency and not providing the tickets. he switched off his phone. After trying get in contact with him i was eventually able to get in touch with him the next day but he never provided any tickets and kept saying he will do so. I have asked him and Universal Travels for the refund as they never even made any booking but have kept my money with them. Please help me in getting the due refund amount.
              Universal Travels customer support has been notified about the posted complaint.
              I am still being harrassed continuously after being robbed by these people of 1 lakh rupees. Can you guys help ?
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                C
                Chandraseakaran Annamalai
                Feb 23, 2023
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                I was waiting in madiwala police station bus stop to board the bus, driver called i did not notice the call so left the police station bus stop, another 5 min i called the driver he said he left madiwala so he ask me come E.city. I was coming in auto to catch the with my wife and child he not even waited 5 min E.city and he asking me come hosur again. What kind customer service this? I was calling the driver no response... He left EC. In Bangalore trafic some i used to wait for 1hr gor the universal buses... But he not even waited for 5 min..
                23rd feb 2023 traveling from Bangalore to Kumbakonam.
                Universal Travels customer support has been notified about the posted complaint.
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                  A
                  Azar md
                  from Chennai, Tamil Nadu
                  Dec 29, 2022
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                  Address:Tenkasi

                  Coming to the boarding point after 1 and hour not responding to the calls. No response from their side and bad smell from bus. Utensils in the bus are not at all clean. Not worth. Worst bus travel ever
                  Universal Travels customer support has been notified about the posted complaint.
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                    K
                    kv chem
                    Sep 30, 2022
                    Sep 30, 2022
                    This thread was updated on Sep 30, 2022
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                    Address:Chennai... 9626845902

                    Hello Sir/ Madam, i am krishnakumar Mobile no. [protected], i am travelling now (12.09 am 30.09.2022) chennai to Sirkali Bus number is KL01 BX 7693, my seat number is A1, this seat is not comfortable and no space in front side so i can't set my legs there i feel very hardly and I have informed to driver but he was replied very hardly and unrespectly, ... Please reply me and take the action...
                    Thank you..
                    Universal Travels customer support has been notified about the posted complaint.
                    Sep 30, 2022
                    Updated by kv chem
                    I have booked my ticket via redbus...
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                      D
                      dr.p.henrita jacob
                      Sep 25, 2022
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                      Charged for my luggage without giving any proper bills

                      Im travelling from tenkasi to thanjavur by universal bus on today[protected] . The driver asked me 300 rs for my luggage as i have it n a box.
                      Hr delayed nearly 4 hours to return my balance of 200 rs..
                      He was harsh and no proper receipt was given AbhiBus.com Mobile Ticket:
                      --
                      From: *Tenkasi*
                      To: *Tanjore*
                      Bus Partner: *Universal Travels*
                      Service No: *tenkasi to velankani*
                      --
                      AbhiBus...
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                      I hv booked ticket from Chennai to Mayiladuthurai with drop point as Kollumangudi. But I was changed to Happy Travels in Chidambaram saying that they going thro Sirkazhi as it is not the route. Then why the ticket is booked with Universal Travels.
                      I need justification for this. It made me hectic as I hv to catch one more bus or mofussil bus or a cab to my destination from Mayikadurai as the Happy travels will go up to that place only.br...
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                      Ahamed Mazhar 6145
                      Jun 30, 2022
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                      Bus Delay and Seat Allotments

                      We booked an ticket from Chennai to Nagapattinam Ticket Number: TR7U76015043 Seat no : 19 & B10 in Universal Travels we booked 1 sleeper class seat and a sitting coach and unfortunately the bus we booked got cancelled at the last minute and the travels company has arranged some other bus and we were rescheduled from our booked time with 2 different class seats than booked seats we ended up with no sleeper coach seats in the bus and we been...
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                      S
                      Shruthi Chandran
                      Jun 12, 2022
                      Aug 26, 2022
                      This thread was updated on Aug 26, 2022
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                      Address:Chidambaram

                      Hi there,
                      I have booked bus from Chidambaram to Bangalore, Bus timing is 10.50, now time is 12 but not arrived till now, very worst service universal travels, don't book here
                      Universal Travels customer support has been notified about the posted complaint.
                      Universal travels very worst, pls don't book anyone, drivers and conductor not decipline, Thanjavur to Nagercoil routes 26.8.2022
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                        E
                        Elsy Wilson
                        Apr 6, 2022
                        Apr 6, 2022
                        This thread was updated on Apr 6, 2022
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                        I was traveling from coimbatore to nagapattinam. First they changed my boarding point saying that they cant pick me up at the registered boarding point. The boarding point. The boarding point had no toilet facility. For a travel of 10 hours, they stoped at karur toll gate for break. The wash room was broken and unusable.
                        A private service bus collecting a fee of double of the government services, should consider the spot where they stop the bus.
                        When spoken to driver about the same, the driver was rude and simply asking me to write a complaint to the company. Probably knowing no1 will do nothing.
                        This is the worst travels I have ever chosen
                        Universal Travels customer support has been notified about the posted complaint.
                        Bus No.- KL09AS1347
                        Driver Contact Details-, [protected]
                        You can track the bus at https://b.redbus.com/vcpfo3r.

                        Team redBus
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                          Perumal Kaliyamoorthy
                          Jan 19, 2022
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                          One of the worst travel ever they are not maintaing the time and their services are worst 1hr late timing and not giving proper costumer care number
                          Universal Travels customer support has been notified about the posted complaint.
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                            S
                            Shiv Sharokx Chef
                            Jan 15, 2022
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                            At 14th Jan I booked a bus through universal travels via pondicherry to nagercoil at 7pm. Since 7pm I don't get any courtesy call from the travel agency so I reached the boarding point at 6.30 after I contact to bus drivers number it was switched off then I called some one of their agency ad asked about the status but he was saying the bus was canceled by morning itself and they saying that they was sen me regular message that bus was canceled but I didn't get any regular or a watsup messages belongs to bus canceled. If it's cancel by morning meaning they have to refund my money by that time itself but still I didn't get refund money from the bus agency and from today morning onwards I remind them for my refund still it was not happening seriously I'm very worried of this and it was a pathetic and worst service I have ever seen. Pls help for my refund ASAP
                            Universal Travels customer support has been notified about the posted complaint.
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                              K
                              kalphana ilangovan
                              Nov 12, 2021
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                              I have booked a ticket from neyveli mandarakuppam to hosur, travel date 30th oct night 10.45pm (765rs) also a ticket From hosur to neyveli mandarakuppam on 31st oct night 10.45pm (855rs) booking made on universal website on 27th october. totally 2tickets. cancelled both tickets on 29th october. i want refund immediately. Booking number UNI183224, UNI183230.
                              +1 photos
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                                S
                                Sridhar Radhakrishnan
                                from Chennai, Tamil Nadu
                                Nov 2, 2021
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                                I had booked universal travels bus from chidambaram to chennai on 01st November. But the bus didn't show up at the boarding point. My ticket number is TQBP 99329848 and pin UNI 182956. I would like to get money refund.
                                Universal Travels customer support has been notified about the posted complaint.
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