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Universal Travels Complaints & Reviews

universaltravels.in

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Updated: May 22, 2025

Complaints 143

Resolved

14

Unresolved

129

So far, so good. Universal Travels is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Universal Travels will keep up the work and continue to help more customers with their concerns even better 🤝

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bus canceled but amount not refunded

sudden breakdown 3 hrs before departure

non ac bus provided instead of ac bus - universal travels

bus has gone without waiting

Worst condition of bus and bad attitude of driver

Most useful reviews

Unconditional bus maintaining

fraud travels : the worst travels i have ever seen

Complaint: Conductor's death threats

bus canceled but amount not refunded

Bus service from Chennai to Velankanni

Missed my interview due to this delay

Universal Travels reviews & complaints(143)

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Website: www.universaltravels.in

They list bus in Redbus. Fill seats, if they feel like not enough bookings they cancel.
Ironically the said to be same breakdown bus will ply in another route.
This is an organised fraud on commuters.
If we cancel they put a penalty of 50% or sometimes even 100% but after 7 days they just refund the fare.
Most times tickets aren't available even if so, it will 2x.
People already are giving them 1 & 2 rating....

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Address: 5/3093,victoriya nagar,thangachimadam.

Travelling from Rameswaram to chennai through universes travels bus number TN02BU1095 on date -06/06/2024 drop date - 07/06/2024

My baggage is missing please find and resolve the problem otherwise i raise the complaint in consumer court....

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I booked bus ticket from chennai to Mayiladuthurai on 10.05.2024. in universal travels..my bus timing is 11.15 pm..I came to my boarding point at 11.10 pm but bus left very early..driver called me at 11.08 and shouted like anything at me..bus left you come to guindy..I told my bus timing is 11.15 pm only ..please wait I will reach in 2 minutes..he does not listen to me and shouted at me..very worst behaviour..atleast refund my ticket cost...

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Address: Hosur

I booked bus from hosur to valankanni bus full of BED BUGS I have got bitten my body full got thickend I complain to bus operators but they didn't respond I highly disappointed with this service hear after I'll not book in universal bus for this bus government bus is better than this for giving u 2000 for this worst bus I'll go government bus in 300 rs
UNIVERSAL BUS IS WORST BUS SERVICE I HAVE EVER SEEN
BUS FULL OF BED BUGS...

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Address: Marthandam

Website: Universal travels

Yesterday I travelled universal travels Velankanni to marthandam.. after 1/2 an hour the bus was leaking all the rain water came inside the bus. I didn't sleep but I booked sleeper berth upper.. I am very very disappointed.. I spoke with your manager about the compensation.. he said he will arrange today but he didn't attend my call.. worst experience ever...

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Hi sir I booked a ticket by redbus for today from Karaikal to Bengaluru in universal travels booked for lower sleeper class and charged 2100 rupees with GST. After booking from the travels called me and said my booked bus is cancelled and they put me in an other bus. There is no sleeping seat at lower. All is semi sleeper seats. I get annoyed by this travel. I am 65 years old senior citizen women.
You must be return the excess money...

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Bus was very late in boarding point and no proper response from team. Staffs are very rude. Heavy rain and buss is leaking. No higher authorities are picking the call. One of the worst bus service providers. Im now in the bus and they are not even stopping for lu or for tea . Time now is 8 am . Got in to the bus at 12 pm. Kids and ladies are suffering in this bus. Bus no : PY02S5527.
🆘...

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Address: 8 Nambirajan Street, thachanallur, Tirunelveli

Website: Thachanallur

Ticket no.TS8T39739378, amount 1995, route:Tirunelveli to Tiruthuraipoondi, booking seats: U8, U9, I was booked 2 tickets but bus cancelled due to breakdown.But no refund still now, i was asked more times to customer care but no response. Pls refund my booking amount....

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வணக்கம், இன்று நான் பெங்களூர் இருந்து சிதம்பரம் பஸ் புக் பன்னுனேன். பஸ் 9pm. நான் 8 மணிக்கு போன் பன்னி கேட்டேன் 9.30 சில்க் போர்டு வரும் னு கண்டக்டர் சொன்னாரு. 4 முறை போன் பண்ணி...

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I booked bus from pony to velankanni but the bus driver asked us to get down in karaikal. He also said the bus won't go further...

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Address: Chrompat

Velankanni to Chennai travelling your bus afternoon 12 o'clock velankanni bus coming to 11 o'clock where is slow driving this one Pondicherry to Chennai travel Roadies very clear but driver driving to 55 km speed very bad drive 8. 45 in koyambed bus stand but thiruvameyur coming 11 o'clock...

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Ticket was booked from Chidambaram to Chennai at 1st may 11.33 PM . But bus arrived in my pick-up point around 1AM and reached koyambedu around 6.30AM... almost 2 hours late.. due to this I have missed my interview 😔.. very very worst experience in my life.. I want my money back or else will escalate this into ext level....

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Address: universal travels ds max susheela scion, 219, 9th block, punappa layout, banglore , karnataka, 560043

I had intiated a flight booking from Bangalore to Houston and return through Universal Travels on 25th Mar through the reservation person Kapil Gupta. He asked me to send him Rs70000 in advance and rest on 27th March so he could block the tickets and do the booking on 27th. As per mr kapil the booking would be done through Cleartrip and i was supposed to be getting the tickets on 27th. I paid 700000 through upi to upi id mentioned by Mr Kapil...

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I was waiting in madiwala police station bus stop to board the bus, driver called i did not notice the call so left the police station bus stop, another 5 min i called the driver he said he left madiwala so he ask me come E.city. I was coming in auto to catch the with my wife and child he not even waited 5 min E.city and he asking me come hosur again. What kind customer service this? I was calling the driver no response... He left EC. In...

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Address: Tenkasi

Coming to the boarding point after 1 and hour not responding to the calls. No response from their side and bad smell from bus. Utensils in the bus are not at all clean. Not worth. Worst bus travel ever...

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Address: Chennai... 9626845902

Hello Sir/ Madam, i am krishnakumar Mobile no. [protected], i am travelling now (12.09 am 30.09.2022) chennai to Sirkali Bus number is KL01 BX 7693, my seat number is A1, this seat is not comfortable and no space in front side so i can't set my legs there i feel very hardly and I have informed to driver but he was replied very hardly and unrespectly, ... Please reply me and take the action...
Thank you.....

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Im travelling from tenkasi to thanjavur by universal bus on today[protected] . The driver asked me 300 rs for my luggage as i have it n a box.
Hr delayed nearly 4 hours to return my balance of 200 rs..
He was harsh and no proper receipt was given AbhiBus.com Mobile Ticket:
--
From: *Tenkasi*
To: *Tanjore*
Bus Partner: *Universal Travels*
Service No: *tenkasi to velankani*
--
AbhiBus...

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I hv booked ticket from Chennai to Mayiladuthurai with drop point as Kollumangudi. But I was changed to Happy Travels in Chidambaram saying that they going thro Sirkazhi as it is not the route. Then why the ticket is booked with Universal Travels.
I need justification for this. It made me hectic as I hv to catch one more bus or mofussil bus or a cab to my destination from Mayikadurai as the Happy travels will go up to that place only.br...

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We booked an ticket from Chennai to Nagapattinam Ticket Number: TR7U76015043 Seat no : 19 & B10 in Universal Travels we booked 1 sleeper class seat and a sitting coach and unfortunately the bus we booked got cancelled at the last minute and the travels company has arranged some other bus and we were rescheduled from our booked time with 2 different class seats than booked seats we ended up with no sleeper coach seats in the bus and we been...

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Address: Chidambaram

Hi there,
I have booked bus from Chidambaram to Bangalore, Bus timing is 10.50, now time is 12 but not arrived till now, very worst service universal travels, don't book here...

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