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University Of Calcutta — Delay of Duplicate Marksheet

I Dr. Mehandi Jaiswal had applied Duplicate Marksheet on behalf of my Sister Priyanka Jaiswal dated 29.03.2023 to which I have still not received to this date!
The official do not answer and it's been by 5th visit till date with no reason why the aforementioned is not yet done.
The incharge head do not respond and wait hours before they say it'll be done by next week.
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