University Of Madras — certificate issue

Address:

Chennai, 689646

Sir,
I completed my bba degree from university of madras through the institute of distance education in the year june 2016. I haven't got my provisional certificate and degree original certificate yet. My register no is a12329uba6005. Nobody is answering the calls neither replying to the emails. I contacted the respective office directly through my friend and they asked to submit few papers and i did that. As there was no reply after that, i sent my brother who’s working in chennai to the office. One of the university staffs asked him to pay rs 1300 /- and assured that they will take the necessary action immediately. He paid the amount and i have the receipt with me too. That office staff promised him that they will send the degree certificate soon but no response from the university yet. So it’s kind of wasted time and money. I'm not getting any help from anyone. I would be relieved if someone atleast tell me what to do. I am desperately looking forward to get a positive reply. Hopefully someone can help me to get my degree certificate. Waiting for a favorable reply

Thanking you...
Yours sincerely
Robin roy
Email... R. [protected]@gmail.com