University Of Madras — Madras university distance education fees debited , page expired , not reflected as receipt

This is Krishnendu ( reg no : A16101PBS6201) pursuing MBA(system management ) at madras university, trying to pay for 4th-semester examination fee, money got deducted from the axis bank account then the university web page got expired. How i will retrieve the money back or how can it reflect on my page and get the hall ticket.

name of candidate: KRISHNENDU P V
date of incident: 20th AUG 2021
Transaction description : INB/[protected]/TECHPROCESS SOLUTION LTD/
amount - 13798

account name - Hari D S
ac/no - [protected]
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Did you receive the refund, i have same problem

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