University Of Petroleum & Energy Studies [UPES] — Regarding testing

Address:

23, Ram Vihar, Ballupur, Dehradun

I have submitted my samples for Cellulose, Hemicellulose and Lignin in the month of October 2020. On the basis of correspondence, I was asked for a 50% payment, which I had at the same time. I was given a timeline of 3 months. The 8 samples were submitted to the CIC, UPES.
The payement detail was:
Beneficiary Name : Central Instrumentation Centre
Account Number : [protected]
IFSC number : YESB0000115
Bank name : YES Bank Rajpur Road Dehradun

I have not received any news since then
Kindly inform the customer or refund the money with the sample.