Upbhokta Suvidha Kendra — I have been cheated by airtel broadband 3g service.

Address:

Kolkata, West Bengal, 700020

Dear Sir,

I have been informed by Airtel sales person to upgrade my broadband plan to 1099 40GB so that I can get up to 8 Mbps speed. Later while I was facing a slow connection and frequent disconnection issue, I raised a complaint by calling Airtel and their technician informed me that 'Airtel do not have empty port to provide that speed'. It was a false commitment and wrong Information from Airtel end. The technician's name is Mr.Mrinal. Later I have spoken to Prabodh, Anil, Ajay, Hanumay etc for several times by making calls to customer care. But after completing a week even i have not yet received any resolution or any effort to solve the issue from their end. I do have email confirmation from Airtel end for the change of plan and speed and limit details.
I am feeling cheated from Airtel end badly and feeling frustrating by not getting any response or resolution from their end.
Please help and let me know what needs to be done.

Connection details:

Broadband no:[protected]
Connection provider: Airtel broadband
Name of the connection holder: Outdoor media publicity

I will wait for your early and positive response eagerly.

Thanks,

Anurag Mozumdar