UPSRTC — ticket not booked, refund not issued yet

Address:

A-8, Narmadeshwar Niwas, Sector 62 Noida, Gautam Buddh Nagar, Uttar Pradesh, 201309

I have tried to book ticket from anand vihar to kanpur on 22 march on 22.30 bus cost ₹686.00.

First time when i tried and booked and made the payment through credit card but there was no ticket generated or confirmation message received.

Second time i tried and follow the same process, same thing happened again, no ticket generated. So the total amount got deducted of ₹1372.00 & i still haven't received any message ot mail that the refund has been issued or not. Also the bus got cancelled due to lockdown.

I have already sent many emails but not received any response & also contact customer support, still no response. So please help me in this matter.

Name - rahul yadav
Upsrtc user name - yra8ul
Contact no[protected]