Uttar Pradesh State Road Transport Corporation [UPSRTC] Complaints & Reviews

Respected Sir/Madam,

I am writing to formally lodge a complaint against the conductor of bus number [Bus No.UP80 GT 7748/Mathura to Agra], which I along with my wife boarded on 20.11.2025 from Goverdhan Chauraha to Agra.

During the journey, the conductor behaved in an unprofessional and inappropriate manner. On boarding the bus I enquired the conductor where this Bus journey will culminate in Agra. He said...

I've taken ticket of 221 rupees, and i've handed over him five hundred cash plus twenty one rupees, and he have to refund me three hundred balance a mount after cutting 221 rupees.Ticket from varanasi bus stand to mau. Conductor has not announced for returning or refunding the balance amount.Neither he has given me the balance three hundred.
This case has been repeated several time with me. But I did not complain by thinking that they...

Dear Sir/Madam,

I am writing to report an unresolved issue with a bus booking made through Paytm for a Uttar Pradesh State Road Transport Corporation (UPSRTC) bus. Despite repeated attempts to seek resolution from both Paytm and UPSRTC, no solution has been provided even after 15 days.

Details of the Issue:

Booking Details:
Booking ID : 00000020F18C
Date of Booking: 09/jun/2025br...

My driving license was approved on 1 june 2024 and my smart card of dl is not received yet till 23rd september 2024 kindly do an quick action regarding this

I have not recieved ticket refunds from upsrtc for my seven tickets that were cancelled by upsrtc for unavoidable reason.
i)
Depot - ALAMBAGH
Boarding - SITAPUR
Reservation upto - DEHRADOON
Transaction id - BUS_524633_[protected]
Booking id[protected]
Date of Journey[protected]
ii)
Depot - ALAMBAGH
Boarding - DEHRADOON
Reservation upto - SITAPUR
Transaction id - BUS_590804_[protected]
Booking id - [protected]D4
Date of Journey[protected]
iii)
Depot - ALAMBAGH
Boarding - DEHRADOON
Reservation upto - SITAPUR
Transaction id - BUS_610536_[protected]
Booking id - [protected]E8
Date of Journey[protected]
iv)
Depot - ALAMBAGH
Boarding - SITAPUR
Reservation upto - DEHRADOON
Transaction id - BUS_704336_[protected]
Booking id - 0000000ABF50
Date of Journey[protected]
v)
Depot - ALAMBAGH
Boarding - SITAPUR
Reservation upto - DEHRADOON
Transaction id - BUS_834288_[protected]
Booking id - 0000000CBAF0
Date of Journey[protected]
vi)
Depot - ALAMBAGH
Boarding - DEHRADOON
Reservation upto - SITAPUR
Transaction id - BUS_857860_[protected]
Booking id - 0000000D1704
Date of Journey[protected]
vii)
Depot - ALAMBAGH
Boarding - DEHRADOON
Reservation upto - SITAPUR
Transaction id - BUS_764572_[protected]
Booking id - 0000000BAA9C
Date of Journey[protected]

Thanking You!!

Name - Arshal Raj Singh
email id - [protected]@gmail.com

This bus up52dt8120 janrath bus its driver and conductor are abusing and misbehaving with the passenger.they have charged AC charges but there AC is not working.on complaing they are abusing us as well as women.Kindly take action against them n fire them its a very shamefull act.this bus leaves alambagh at 4 pm and now its 10 o clock it has reached ayodhya going on avg speed of 20kmph.this is what janrath service is ..Kindly take action against them n fire them

Janrath2x2
departure date - 1 april 2024
departure time: 12:02pm
seat no. 7 and 8
booking date : 30 march 2024
transaction id :[protected]

respected sir,
kindly refund my money.

Janrath 2x2 12:02 (1st april 2024)
seat no. 7 and 8
passenger name1: vaishnavi shukla
passenger name 2: neelaksh shukla

money debited but seat not booked...

I made online ticket from Alambagh(Lucknow) to Prayagraj Civil lines today on dated 04 Jan 2024 for the Volvo departing at 2:30 pm.Money was deducted but ticket has not generated.I have to take another ticket for the same.
Name: Qamrul Hasan Lari
Mobile: [protected]
Email: [protected]@gmail.com

Cancel all pasanger without resion he tell us no number zafrabad corating all passengers private bus tranfer tha not he save a paitain and big issue

Dear Sir/Mam,

Amount deducted from my account but transection show as failed.

In an AC bus of Alambagh depot the conductor is taking high fare of Rs. 680 whereas the fare for gorakhpur to lucknow is Rs. 616 bus no is UP51AT2254

माननीय 27 नवंबर 2023 को 10.30am मैं और मेरी बहन आगरा कैंट से भगवान टॉकीज के लिए बस नंबर UP80GT 3621में चढ़े वहां पर जो कंडक्टर था अच्छी हाइट वाला 5 10 11 इंच का लंबा चौड़ा उसने पहले तो हमें गलत बता दिया कि यह बस वहां पर छोड़ेगी जहां से हमें आगे बताइए जाने के लिए बस मिल जाएगी और बहुत लंबे रास्ते से होकर यह बस गई हमें जल्दी थी उसने हमें पहले लेट करवा दिया हम फिर हम बस में चढ़े तो हमने उसे बोला कि हम इस बस में नहीं जाएंगे हम किसी का इंतजार करें उनके साथ जाएंगे पर फिर उसने हमें बस से उतरने नहीं दिया बोला इसी में जो ऐसा हुआ पर दूसरी बात जिसके इसका और बहुत बदतमीज है हमारे से बात करें हमने कहा कि फिर हमने देखा की टिकट चेकिंग करने वाला आया तो इस बस कंडक्टर ने बहुत सारी टिकट फाड़ कर ऐसी बस में फेंकती जो किसी की भी नहीं थी ऐसे इसमें बहुत सारी टिकट फाड़ दी जिनकी फोटो में आपको भेज रही हूं और मैं चाहती हूं इसके इसके खिलाफ कोई कार्रवाई की जाए क्योंकि इस तरह से बस कंडक्टर बहुत ही मनमानी करते हैं और बदतमीजी करते हैं स्पेशली महिलाओं के साथ उसने बोला कि हमने बोला कि बस रुको तो उसने बोला पुलिस थाने चलो मैंने कहा ठीक है चलो पुलिस थाने इस तरह की बदतमीज उसने हमारे से बात की और फिर सब लोग चिल्ला रहे थे बस में यह बहुत ही गंदा व्यापार था कंडक्टर का और मनमानी करते हैं यह बहुत ज्यादा अपनी इसके खिलाफ कार्रवाई होनी चाहिए मैं यह सुबह बस हमने ली थी 10:30 के आसपास आगरा कैंट रेलवे स्टेशन से जो भगवान टॉकीज वाटर वर्क्स की तरफ उसे तरफ को जाती है आप देखिए इसके खिलाफ कुछ ना कुछ कार्रवाई होनी चाहिए क्योंकि यह बहुत ही बदतमीज और मनमानी करते हैं कंडक्टर धन्यवाद

I have done payment of 406 from UPI with transaction id T2311301539009269436105.
Amount debited from my account but ticket issue failed die to which buy new ticket from cash.

Request to take action in this mater....

I was traveling with upsrtc bus from Anand vihar to pakvada on 20 november
I lost my poly bag in the bus

Booked a ticket for tomorrow, 11 November 2023,
Bus- Janrath 2*2
Seat No. 17
Passenger Name- Priyanshi

I booked tickets through the upsrtc website, the amount got credited from my bank account but the ticket was not booked.

Reg mob no: [protected]
User Name : Arjita Rastogi
Reg email address: arjita.[protected]@gmail.com
Journey Date: 11 Nov, 2023
Timing: 10AM
Name of traveller: Purva Rastogi
Seat No. 17 Janarth
Alternate No. [protected]
Date of Booking: 19 Oct 2023

Dear Sir,

I have booked ticket from upsrtc website by login to my reg mobile no. Payment got deducted but i have not get any e ticket not on mail and also not available at website.
Please do the refund proceed or either confirm the ticket. I have attached here the screenshot of the payment

I was traveling from prayagraj civil lines to Handia gave 201 rs ticket was 51 RS only forgot to collect 150rs change for conductor
Bus no UP70 CT7682
Prayagraj civil lines to handia
CVL[protected]
Date[protected]
Civil lines depot

Sir having a query regarding bus service from akbarpur to ayodhya junction
Bus service available or not if yes pls share the morning time table
Mobile no [protected] pls help for 22.09.23 want to journey morning and reached the ayodhya 10:00 am