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Uttar Pradesh State Road Transport Corporation [UPSRTC] Complaints & Reviews

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Updated: Aug 5, 2024
Complaints 642
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So far, so good. Uttar Pradesh State Road Transport Corporation [UPSRTC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Uttar Pradesh State Road Transport Corporation [UPSRTC] will keep up the work and continue to help more customers with their concerns even better 🤝
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Uttar Pradesh State Road Transport Corporation [UPSRTC] reviews & complaints(642)

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A
Arshal Raj Singh
Aug 5, 2024
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Ticket Refund not recieved

Website: upsrtc

I have not recieved ticket refunds from upsrtc for my seven tickets that were cancelled by upsrtc for unavoidable reason.
i)
Depot - ALAMBAGH
Boarding - SITAPUR
Reservation upto - DEHRADOON
Transaction id - BUS_524633_[protected]
Booking id[protected]
Date of Journey[protected]
ii)
Depot - ALAMBAGH
Boarding - DEHRADOON
Reservation upto - SITAPUR
Transaction...
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D
Dr rizwan
from Lucknow, Uttar Pradesh
Apr 10, 2024
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Address: Kgmu lucknow

This bus up52dt8120 janrath bus its driver and conductor are abusing and misbehaving with the passenger.they have charged AC charges but there AC is not working.on complaing they are abusing us as well as women.Kindly take action against them n fire them its a very shamefull act.this bus leaves alambagh at 4 pm and now its 10 o clock it has reached ayodhya going on avg speed of 20kmph.this is what janrath service is ..Kindly take action against them n fire them
Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
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    V
    vaishnavi shukla19
    from BAREILLY, Uttar Pradesh
    Mar 30, 2024
    Mar 30, 2024
    This thread was updated on Mar 30, 2024
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    Money debited but ticket not booked and want refund

    Janrath2x2
    departure date - 1 april 2024
    departure time: 12:02pm
    seat no. 7 and 8
    booking date : 30 march 2024
    transaction id :[protected]

    respected sir,
    kindly refund my money....
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    V
    vaishnavi shukla19
    from BAREILLY, Uttar Pradesh
    Mar 30, 2024
    Resolved
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    Resolved

    Money debited but ticket not booked

    Janrath 2x2 12:02 (1st april 2024)
    seat no. 7 and 8
    passenger name1: vaishnavi shukla
    passenger name 2: neelaksh shukla

    money debited but seat not booked...
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    D
    drqhlari
    from Unnao, Uttar Pradesh
    Jan 4, 2024
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    Money deducted but ticket not generated

    I made online ticket from Alambagh(Lucknow) to Prayagraj Civil lines today on dated 04 Jan 2024 for the Volvo departing at 2:30 pm.Money was deducted but ticket has not generated.I have to take another ticket for the same.
    Name: Qamrul Hasan Lari
    Mobile: [protected]
    Email: [protected]@gmail.com...
    +1 photos
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    A
    [email protected]
    Jan 4, 2024
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    Cancel all passenger without reason he tell us no number jafrabad corating all passengers private bus tranfer

    Address: Jaunpur sahi kila road
    Website: Government

    Cancel all pasanger without resion he tell us no number zafrabad corating all passengers private bus tranfer tha not he save a paitain and big issue...
    +1 photos
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    R
    Ravisaxena327
    from Bareilly, Uttar Pradesh
    Dec 18, 2023
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    Amount deducted from account but transection show failed

    Dear Sir/Mam,

    Amount deducted from my account but transection show as failed....
    +3 photos
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    U
    Uddat
    from Gorakhpur, Uttar Pradesh
    Dec 12, 2023
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    I am complaining about high fare by conductor of ac bus from gorakhpur to lucknow bus no. UP51AT2254

    Address: Ramlila maidan near railway line

    In an AC bus of Alambagh depot the conductor is taking high fare of Rs. 680 whereas the fare for gorakhpur to lucknow is Rs. 616 bus no is UP51AT2254...
    +1 photos
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    P
    Poonamprincess
    Dec 3, 2023
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    Misbehaviour n cheating by conductor on 27 nov 23 in bus UP80GT 3621

    Address: Agra

    माननीय 27 नवंबर 2023 को 10.30am मैं और मेरी बहन आगरा कैंट से भगवान टॉकीज के लिए बस नंबर UP80GT 3621में चढ़े वहां पर जो कंडक्टर था अच्छी हाइट वाला 5 10 11 इंच का लंबा चौड़ा उसने पहले तो हमें गलत...
    +2 photos
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    R
    [email protected]
    from Bareilly, Uttar Pradesh
    Nov 30, 2023
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    UPI transaction failed

    Address: Bareilly, Uttar Pradesh

    I have done payment of 406 from UPI with transaction id T2311301539009269436105.
    Amount debited from my account but ticket issue failed die to which buy new ticket from cash.

    Request to take action in this mater....
    +2 photos
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    A
    Azaan lathan
    Nov 20, 2023
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    Lost bag

    I was traveling with upsrtc bus from Anand vihar to pakvada on 20 november
    I lost my poly bag in the bus...
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    P
    Priyanshi kesharwani
    Nov 10, 2023
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    Ticket not booked after required amount debited from account.

    Website: upsrtc website

    Booked a ticket for tomorrow, 11 November 2023,
    Bus- Janrath 2*2
    Seat No. 17
    Passenger Name- Priyanshi...
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    P
    Priyanshi kesharwani
    Nov 10, 2023
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    Ticket not booked after amount debited from account.

    I booked tickets through the upsrtc website, the amount got credited from my bank account but the ticket was not booked....
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    A
    arju2016
    from New Delhi, Delhi
    Oct 19, 2023
    Resolved
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    Resolved

    Payment deducted but bus ticket not booked

    Address: F-97B, Guru Nanak Nagar, Laxmi Nagar, New Delhi, India, 110092

    Reg mob no: [protected]
    User Name : Arjita Rastogi
    Reg email address: arjita.[protected]@gmail.com
    Journey Date: 11 Nov, 2023
    Timing: 10AM
    Name of traveller: Purva Rastogi
    Seat No. 17 Janarth
    Alternate No. [protected]
    Date of Booking: 19 Oct 2023

    Dear Sir,

    I have booked ticket from upsrtc website by login to my reg mobile no. Payment got deducted but i have...
    +1 photos
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    S
    Sunnysingh5210
    Sep 22, 2023
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    Forgot to collect change

    Address: UPSRTC CIVIL LINES DEPOT

    I was traveling from prayagraj civil lines to Handia gave 201 rs ticket was 51 RS only forgot to collect 150rs change for conductor
    Bus no UP70 CT7682
    Prayagraj civil lines to handia
    CVL[protected]
    Date[protected]
    Civil lines depot...
    +2 photos
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    S
    Sageer11
    Sep 17, 2023
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    Inquiry

    Sir having a query regarding bus service from akbarpur to ayodhya junction
    Bus service available or not if yes pls share the morning time table
    Mobile no [protected] pls help for 22.09.23 want to journey morning and reached the ayodhya 10:00 am...
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    R
    Rajatkalra
    Sep 1, 2023
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    Regarding rude behaviour and wrong stop at night

    First is, conductor did not care about passengers as 2 ladies, 1 small child and two of my friends suffered a lot that night. He didn't stop the bus on right stand. Actually bus needs to stop on badarpur border but he compelled us to went down before our destination. At night time, ladies will suffer it's easily understood but he didn't give a damn. He charged correct according to badarpur stop. After that, we all had a few words with him....
    +1 photos
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    R
    R@dhika
    Jul 29, 2023
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    Facing problem for availing the facility of Divyangjan zero fastag

    Address: 4/305 virat khand, gomti nagar, lucknow

    I am 100% visually impaired. Last year in december 2022 I brought a car registered with my own name and as per goverment scheme I should get a facility of Divyangjan zero fastag but the transport deparment of Mahanagar lucknow says that there is no such circular for as such facility for visually impaired person and they do not modify my R.C. I kindly request you to go throgh my matter and resolve it.

    Regards : Radhika Joshi...
    +1 photos
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    S
    [email protected]
    Jul 16, 2023
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    Rain water coming inside

    Address: Lucknow

    Due to very bad handling of bus maintenance water coming in side the ac bus .
    Third grade service by upsrtc...
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    P
    Priyanka@Mehta
    from Bareilly, Uttar Pradesh
    Jul 7, 2023
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    Cancelation refund not received.

    Website: upsrtc.com

    Hi !

    My name is Priyanka Mehta. On 31st of May (2023), I booked a ticket from UPSRTC website from Kaushambi bus station to Bareilly Satellite. On reaching the bus stand on the day of departure, I was asked by the respective bus conductor to cancel my online reservation as the bus trip might get cancel due to less no. of passengers and so, I canceled the trip.

    Later on, I received a message from UPSRTC that the...
    +2 photos
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