Urban Ladder Complaints & Reviews

I have ordered Queen size mattress from Urban Ladder which was supposed to be delivered by 24th 0ct 2022 but still I didn't get the product. The Customer team acknowledge me that I will be receiving the unit within 24 hours and today is 28th Oct 2022 but no update through messages or mail with the status. Cruel customer service from Reliance @ Urban Ladder. Nor can I cannel my order as informed from Urban Ladder customer team. Hence the reader on this platform, my experienced can be a lesson for other's as well.

I ordered 2 item (Order # T[protected] on 17th Sep 2022.Following are the order details-
1) Alfreeda White Cotton Shade Table Lamp (Black & Gold)
2) Sneha Console Table (Walnut, Matte Finish)

Item no. 1 had an estimated delivery date of 26-28 Sep and after multiple calls to Urban ladder and delivery partner, they delivered the product on 11th Oct.
There was no quality checks from urban ladder as the lamp had small dents on it. Since these were small dents I ignored it and was happy that at least I got the product delivered.

Item no. 2 had an estimated delivery date of 11th Oct 2022 and even after multiple calls to Urban ladder, they have not delivered the product yet. Every time I call urban ladder I get a template response and an email reply. They have no control on the delivery, they have just taken the money and now they don't care. Every time their delivery partner will keep changing the "Estimated delivery date" to next day and their delivery executive will call me once in 3-4 days asking "can we deliver today" or "can we deliver tomorrow" and they never turned up.

I have requested Urban ladder that if they can not deliver the product in good condition by 20th Oct 2022, they should refund my money. For which I have not received any communication. They are avoiding the refund and is not delivering the product as well.

This is regarding the item DevinSolid Wood Study Table in Order ID T[protected].
This Product was delivered to us more than 2 weeks back, and during installation it was found that the product was damaged.
tThe Installation team took photos of the damage in the product, and told us that they will escalate it internally .
Post that from past two weeks we have also been reaching out to the customer care team for getting this product returned, everytime we are told that someone will contact us within 48 hrs but no one ever does.

Hello,

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Player Name. tuffan ff
Player uid. [protected]

Very low quality product
Order No#T[protected]

Send email and chat with customer service to take this product back and refund the amount as per your Policy. Urban Ladder Team claiming refund will not be issued instead same another product will be delivered. If quality is bad then what use of delivering same material again. Forcing the customer to take the product even after several request for return and defects, quality issues reported, within 7days of delivery as per their policy.

Replacement Order#T[protected]
Why this order placed again without my permission. Urban Ladder is doing as per your own wish, forcing customer to buy the low quality product.

ORDER NUMBER
T[protected]

Product Coffee Table ordered and delivered on time.
Signed the delivery and next day opened and installed by Urban Ladder employee.
We checked the product and felt very disappointed with the finish and quality.
All edges have damaged marks, grew cutting not done professionally, Score marks and cracks, No proper sanding done. Mostly the quality we need is from the wood. Nowhere on website shows the type of wood used for the making. It feels like a soft wood which can cause even an impression if pressed by nail.
We need to return the product. Not interested in replacement as we are being cheated.

Complained to customer service and as advised some team came to check and they said will repair or replace. Which we cannot accept as we disagree to the quality of the product. Only to be return and refunded. And the team from Urban Ladder who visited has no idea how to proceed.

Urban Ladder we ordered product with trust and this issue has to be handled.

Dear Sir / Madama,

This is with reference to my order no:-F[protected] Ul-171 which was done on 24th August 2022 FKU Code :FNBDNS51BL15098 Belize Engineered Wood Queen Upholstered Bed In Blue. From last 1month these guys are making a fool of our order not getting proper update. Haven't seen such a irresponsible dumb company taking customer's money at front having dumb people as Customer Care who doesn't have ethics morale values of the customer.

Request you to initiate a cheating case against them

Colour of desk supplied nothing like what is advertised. They claim it is a minor variation. Look for yourself at the photo

The description of the desk in the order form and the final invoice is different meaning they have unilaterally dishonoured a written contract of sale.

Written to them but they have decided to use Corporate brute force to tell me they will not do anything about it

If you have humans running the company, you will address this issue. A bed was ordered and now its past delivery date. Every time I call up CC, they say they will get back with an update by EOD. I am the one who ends up calling them. Yet, they will have no answer. Infact, knowing this issue, I called them up much prior to delivery date to ensure this does not happen. They assured me that I will receive it much ahead of time. But no. My daughter is not 23 month's old is on the floor. Thank you very much!! Also, I am sure I am to expect the same thing for my shoe rack for which expected delivery is soon.

The order was placed on 14th August & the delivery promise was 3rd September, since then I have been following up for my order, I have raised multiple complaints thru email, Twitter & Instagram but the team was irresponsive & after one month they just dispatched the order as per app update but as per their customer team, product is not yet dispatched… this is absolute fraud & deceiving … it’s been over 25 days still I have not received the product & even I am not allowed to cancel the product ! It’s absolutely harassing & mental torture; I would request to fine Urban ladder to fine 1.5 lakh for the mental torment

I bought a ADELAIDE sofa from URBAN LADDER, with luxury cloth, which comes with 3 year warranty. The product is under warranty

the foam had manufacturing issue, which also impacted the cloth.
urban ladder stating that they will only fix foam issue, not the fabric.
and to fix fabric they are asking me 54k for whole fabric change,

I am saying just replace the sitting and hand rest part, which is impacted due to manufacturing defect

order no.R[protected]ADELAIDE SOFA SET)

I have placed an order on 02/08/2022 for an amount of Rs 1.79 lacs nd till date one bed and one shoe rack is pending. The call centre is clueless and there is no service calls from their end. I have to call everytime and figure out the product. The bed was supposed to be delivered on 14/08/2022 which already a delayed delivery and still it has not reached the warehouse and is in transit. According to the UL call center it will take another weeks time. I have guests coming over and I want my bed by Monday.

We ordered study table on 1st August 2022 and since 5th August 2022 it is showing near by hub, but not delivered.Tried connecting to live chat no one even bothers.It was scheduled to be delivered on 16th August, when called the customer care, the representative was too rude and told to wait for 24hrs to get back and check status, now after 2 days 18th August when no one even bothered to call or send my delivery, we again called the customer care, then also no one have any answer, they only linger.Most unprofessional, lack of Supply chain brand.When asked for refund they have no answer and when asking for delivery they are shut.

They have delhivery as there delivery partner which again doesn't respond.Very very unsatisfied.They put wrong comment on tracking site saying the address is wrong but i get atleast 5+ delivery from this.How is it possible?

Urban ladder is most unprofessional, company is ever seen.They are least bothered about customer satisfaction.

I had placed an order for the bed and delivery date was assured as 5th of August 2022. Till date I have not received my product and the customer service say that it will take 6 more days. Above that the cancellation process is disabled in the app.

I had ordered 6 dining chairs (model Capra, Mahogany finish).They came to deliver on 25th July.
Found out that 2 of the 6 are of different finish and said that they would soon deliver those 2.On 4th they called up and said that due to quality issues they would deliver them on 8th.On 8th, ie today they have again postponed it giving the same excuse.I would request them to come clean on the actual issue, like no stock etc and if they can't deliver mahagony deliver all 6 in some other shade of our liking, or cancel the full order.This kind of attitude from a premier furniture ecommerce vendor is unacceptable

Hi,

Totally disappointed .. What is the meaning of below message..it is not happened for one order ID.. Both order my cancelled without any informing me..

After cancelled i called to customer support than Urban ladder company are reverting on email.
This order was placed with an additional discount on the product price..hence we are cancelling your order..
Don't deserve to be trusted...

1-Order Number T[protected]
Placed On: July 11th, 2022

2-Order Number T[protected]
Placed On: July 11th, 2022

Hey Kapil, beautiful furniture is on its way. Your order T[protected] is scheduled for delivery between 03:00 PM-06:00 PM on[protected]. Please note that installation (if applicable) will follow within 48 hours of delivery. If you want to reschedule, please write to us at [protected]@urbanladder.com. Regards.
Urban Ladder Home Decor Services Pvt. Ltd.

I have ordered 2 chairs on June 10th 2022 and they were delivered on June 30th. During installation of chairs 1 chair is found damaged and another chair is found with defects. Hence i have contacted Urban ladder and registered the complaint along with sharing the images of damage and defects. But Urban ladder is not able to resolve the issue even after 5 days of complaint and my request for replacement of chairs has not been taken care of.

We ordered for a 4-seater dining table set for Rs. 38000 on 21st June. They said they'll deliver in 2 days. But they delivered a week later and that too, with 2 dining chairs missing and a damaged dining table.
It has been 3 weeks and we've still not received our missing items. Team response is zero.

We had made a purchase of dining table set 4 chairs + 1 bench on 19th June. Delivery was 25th Jun. Till now not delivered and they say table is ready but chairs and bench not yet ready. There is no clarity on the delivery and it is just delayed.

Recently purchased a shoe cabinet which is a technically faulty product. When tried to close the doors while keeping my shoes, it is not closing.

Urban Ladder is not ready to exchange or refund the product. Customer care executive is complaining about the size of the shoes and blaming manufactures like Nike, Adidas etc..

Can I get a replacement ?