Urban Ladder Complaints & Reviews

Dear Sir / Madama,

This is with reference to my order no:-F[protected] Ul-171 which was done on 24th August 2022 FKU Code :FNBDNS51BL15098 Belize Engineered Wood Queen Upholstered Bed In Blue. From last 1month these guys are making a fool of our order not getting proper update. Haven't seen such a irresponsible dumb company taking customer's money at front having dumb people as Customer Care who doesn't have ethics morale values...

Colour of desk supplied nothing like what is advertised. They claim it is a minor variation. Look for yourself at the photo

The description of the desk in the order form and the final invoice is different meaning they have unilaterally dishonoured a written contract of sale.

Written to them but they have decided to use Corporate brute force to tell me they will not do anything about it...

If you have humans running the company, you will address this issue. A bed was ordered and now its past delivery date. Every time I call up CC, they say they will get back with an update by EOD. I am the one who ends up calling them. Yet, they will have no answer. Infact, knowing this issue, I called them up much prior to delivery date to ensure this does not happen. They assured me that I will receive it much ahead of time. But no. My daughter...

The order was placed on 14th August & the delivery promise was 3rd September, since then I have been following up for my order, I have raised multiple complaints thru email, Twitter & Instagram but the team was irresponsive & after one month they just dispatched the order as per app update but as per their customer team, product is not yet dispatched… this is absolute fraud & deceiving … it’s been over 25 days still I have not received...

I bought a ADELAIDE sofa from URBAN LADDER, with luxury cloth, which comes with 3 year warranty. The product is under warranty

the foam had manufacturing issue, which also impacted the cloth.
urban ladder stating that they will only fix foam issue, not the fabric.
and to fix fabric they are asking me 54k for whole fabric change,

I am saying just replace the sitting and hand rest part, which is...

I have placed an order on 02/08/2022 for an amount of Rs 1.79 lacs nd till date one bed and one shoe rack is pending. The call centre is clueless and there is no service calls from their end. I have to call everytime and figure out the product. The bed was supposed to be delivered on 14/08/2022 which already a delayed delivery and still it has not reached the warehouse and is in transit. According to the UL call center it will take another...

We ordered study table on 1st August 2022 and since 5th August 2022 it is showing near by hub, but not delivered.Tried connecting to live chat no one even bothers.It was scheduled to be delivered on 16th August, when called the customer care, the representative was too rude and told to wait for 24hrs to get back and check status, now after 2 days 18th August when no one even bothered to call or send my delivery, we again called the customer...

I had placed an order for the bed and delivery date was assured as 5th of August 2022. Till date I have not received my product and the customer service say that it will take 6 more days. Above that the cancellation process is disabled in the app....

I had ordered 6 dining chairs (model Capra, Mahogany finish).They came to deliver on 25th July.
Found out that 2 of the 6 are of different finish and said that they would soon deliver those 2.On 4th they called up and said that due to quality issues they would deliver them on 8th.On 8th, ie today they have again postponed it giving the same excuse.I would request them to come clean on the actual issue, like no stock etc and if they...

Hi,

Totally disappointed .. What is the meaning of below message..it is not happened for one order ID.. Both order my cancelled without any informing me..

After cancelled i called to customer support than Urban ladder company are reverting on email.
This order was placed with an additional discount on the product price..hence we are cancelling your order..
Don't deserve to be trusted...
br...

I have ordered 2 chairs on June 10th 2022 and they were delivered on June 30th. During installation of chairs 1 chair is found damaged and another chair is found with defects. Hence i have contacted Urban ladder and registered the complaint along with sharing the images of damage and defects. But Urban ladder is not able to resolve the issue even after 5 days of complaint and my request for replacement of chairs has not been taken care of....

We ordered for a 4-seater dining table set for Rs. 38000 on 21st June. They said they'll deliver in 2 days. But they delivered a week later and that too, with 2 dining chairs missing and a damaged dining table.
It has been 3 weeks and we've still not received our missing items. Team response is zero....

We had made a purchase of dining table set 4 chairs + 1 bench on 19th June. Delivery was 25th Jun. Till now not delivered and they say table is ready but chairs and bench not yet ready. There is no clarity on the delivery and it is just delayed....

Recently purchased a shoe cabinet which is a technically faulty product. When tried to close the doors while keeping my shoes, it is not closing.

Urban Ladder is not ready to exchange or refund the product. Customer care executive is complaining about the size of the shoes and blaming manufactures like Nike, Adidas etc..

Can I get a replacement ?...

Today I visited Hulimaavu factory outlet for purchasing study table and book shelve. I met Manju B and asking why nobody is here to talk to customer as he was talking with some people(they were sitting corner of the shop)and really worrying who is coming in and out! very pathetic experience in the outlet. He was so arrogant and talking if you want you can buy!

Finally I went Royal Oak and purchased!

If you...

They for some weird reason change prices everyday and upon agreeing to all their absurd (and incorrect terms as guided by store employee, Yashoda and Manager, Neeky) terms, they had to confirm the order with a temporary shipping Adress and upon confirmation - they increase the price. They reel you in and increase the price to your face.

Complained with the customer care dept and been in constant touch with the following people...

I had purchased a 3 seater recliner and a single motorised recliner from Urban Ladder in mid of 2018. We used the product judiciously till March 2020 (only two years) then we moved to a different home in May'20. Now in Apr'22 we come back to the home and see that the outer skin (Upholstery) has started come out from many places which makes it very shabby.
Now after taking it up with Urban Ladder, first of all they charged advance payment...

I had purchased a Vector Side Board vide order ID R[protected] in April 2015. As per inspection done by UL door of the Board has bent and hence doesnt close. Also there is a crack on the drawer which apparently was concealed at the time of sale. This crack has now opened up.
Customer Care UL has expressed inability to replace the door or repair the crack even at a cost to be borne by the customer.
UL continues to sell this product...

So my sofa broken down in the middle of night with no one around and i am being rudely told my urban ladder twitter team they can't help with anything at all, The broken part is the part of sofa structure and has some mechanical part on it., it is of horrible quality. I have being told they can't help me at all very rudely when sofa is still under warranty. Please provide resolution asap.
Order id:T[protected]...

We bought this bench from urban ladder after checking the quality from the offline store in June 2021... and the product warranty is 3 long years ... we were so happy for that, we completely trusted urban ladder about it. .. but our happiness bid not last long... in less than a year u guys can see the condition of the bench ... when we raised complaints about it ... 2 people from urban ladder came for inspection and said that...as screws...