[Resolved]  Urbanic — Cancellation of refund due to tag verification failure

I purchased a top from urbanic and i get the product on april 21 and due to size issues i think of to return the product.I submit the return request on the same day and the next day delivery man came to pick up the product but he cancelled the return due to tag verification issue.He said that the verification code is not matching.I request once more for return but it also failed due to same reason .I request to customer care to resolve it .but not resolved till now.Then i send mail to customer care but they still saying they are reviewing it and no action is taken against this.Only 3 days left as per their retuening policy.Even this is not my mistake i have to face such a issue.