Urbanic Complaints & Reviews

I have been waiting from 31st december 2023. The order [protected] was supposed to be delivered between 11 to 15 January. Still, there is no update. Worst experience ever. How can they be so careless regarding this? I have been requesting for a call or some real-time solution of this issue, but all they do is reply with same “template” mentioning that the concerned team will get back to me and close the ticket without solving the issue....

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My order supposed to deliver on 10 to 14 December but not received yet while contacting customer care they are not giving me a exact date of delivery...

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Address: Khasra No 6/21, 8/1, Village - Sampka, Jamalpur, Tehsil - Pataudi, Haryana, 122503

I have ordered few dress from Urbanic on 7th Sept'22, but they have not delivered my products, delivery company have updated that my product they have returned to company due to some security reasons, but after multiple follow-ups these people not refunding my money, they don't have any customer care no where you can reach out only one system generated mail you will get on mail, they are just making us fool. very unprofessional people.br...

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Address: 602, Naurang House, 21, Kasturba Gandhi Marg, Connaught Place, New Delhi - 110001

I order two dress on 25 th june.last status i was showed was of 27 as it is shipped, after it no status could be seen . I'm contacting them from so long but they are asking me to have patience, what kind of poor service u hold its disgusting. Today i got messages that the order is non delivered. Still i checking Delhivery courier and track ‘pickup pending’ showing
This is my order number[protected] with delivery it between...

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Address: New Delhi

Website: www.urbanic.com

I brought a dress from Urbanic 19 March and paid online...But when I received it didn't too good so I returned it 30 March ...but it's been 4 days I still didn't get refund...I mean it's so disappointing ...So I contacted customer service...But they send me a fake screenshot where he claimed that they refunded the money...But I clearly saw the picture and noticed which they sent me it's fake ...But still I requested them to help me...they...

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I placed my order on 24th january and the shipment status has showed that my order will be placed between 31st January to 4th February which is too late as I want to use the product on 1st February itself. My order is not even under process yet. The order ID is[protected]. I request urbanic to deliver my order before 01st February....

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Its my first purchase with urbanic and i have prepaid too
i ordered the product on 9th of September but its still in the processing stage and still not even shipped ive texted with custumer services about the same and the delivery is expected between 21-24 September and today is 22 and it's still not any where near me ...i dont want my first experience with urbanic to be bad its taking too long to even ship the product
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I had ordered 6 items on Aug 31st 2021.. it was ordered for an important event and I had approached the customer care through live chat and by email several times.. even after 10 days it's shown as processing.. at the time of order the delivery date was shown between sept12 to sept 15.. it's not even reached India how r they going to deliver this to Kerala by the assured date at the time of payment.. I also made prepaid payment of 3671 rupees.....

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I had ordered a dress from urbanic but had fitting issues hence had chosen return and refund. The product was returned but I haven't been refunded yet. There has already been a lot of conversation between the company and me but no proper response o[censored]se....

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Address: Office No 602, Naurang House 21, K G Marg, New Delhi, India

Website: Urbanic

This is with regards to Order No.[protected] placed on 16th November, 2020 on Urbanic App of Rs. 4, 906. It has been 20 days since I have placed the order. The items have still not been delivered.

I have received an email today stating that 2 of the items aren't available due to high demand. I have paid the money for it at the time of placing the order and the items were in stock, so I do not understand why can't it...

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Address: London

I placed a return few days ago and the product is not picked up I tried contacting them but they won't pick up

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Urbanic

from Gurugram, Haryana

Mar 26, 2024

Hi Vandana, we're sorry for the trouble you've encountered. To fix this, please share your order details at [protected]@urbanic.com. We're committed to providing you with the best service.

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I have placed an order for brown jeans but due to a size issue, I returned the product.
after that, I got a message from Urbanic that your bank details were wrong. then I added another bank account but still got the same message.
it's been 4 days since I didn't get my refund after returning the product.
I have tried to connect with customer care support but failed to do so.
they are not returning my paid amount for returned products.

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Urbanic

from Gurugram, Haryana

Mar 26, 2024

Hi there, we understand your frustration, and we apologize for falling short of our service standards. Share your order details at [protected]@urbanic.com, and we'll work to make things right. Thank you for your patience.

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Website: Urbanic shopping app

Hi please help me get my money back they are rejecting my return and telling me that they can not do anything and i said what about my money they are saying we can not help you that this my team has decided that i said i ordered the jeans and get the wrong product i am not at fault here it either your fault or your delivery agent fault but it’s not mine they are now not contacting me or not replying to my email they have shut me off and not giving my money which i paid the full amount

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Urbanic

from Gurugram, Haryana

Feb 20, 2024

Hi Vanshika,

We sincerely apologize for the inconvenience you've experienced. Could you please provide us with your order details ? This will allow us to investigate the issue further and provide you with the necessary support.

Additionally, if you have any documentation or evidence regarding the incorrect product received, please share it with us as well.

Rest assured, we are here to assist you in resolving this matter promptly.
Thank you for your patience and cooperation.

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Website: Urbanic

I recieved wrong products from them i immediately made a return request but it was rejected on the basis that i didn’t send them enought pictures even though they have limited the number of photos i can share and rejected my return request Then i contacted them by mail and told about my problem and then they took my response seriously and for the first time requested the photos of the parcel and product and bill (earlier i was just sent the response without them requesting anything).
But then they called me and I couldn’t hear the word and i said that i can not hear you and emailed them that I couldn’t hear the caller and they without any resolve they send me the email that youre query has been solved and I replied no it is not and they didn’t call me or responded to anything and just rejected my return request help me to get my money back I don’t want to be scammed

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Address: India

Website: Urbanic online india

I returned my order Id[protected] on 25 january 2023 and the order has already reached the supplier but i still didn't get my refund. And every time i contact the urbanic customer care they just send me the same message which doesn't solve anything. I want my refund now because that's mu right to get.

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Urbanic

from Gurugram, Haryana

Feb 7, 2024

Hi there, we understand you're not satisfied with our service, and we're committed to making things right. Reach out to us at [protected]@urbanic.com, and we'll investigate and assist promptly.

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My order was cancelled on 3rd of April, 2023. I have still not received the refund from urbanic. This is very disappointing.
Their customer care services are very bad. You can only reach them through e mails and is very time taking. Please look into the matter ASAP and initiate the refund.
This is an awful amount of time to process an refund.

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Urbanic

from Gurugram, Haryana

Dec 18, 2023

Hi Srijanee, we apologize for the inconvenience. We've forwarded the issue to our relevant team, and we'll be in touch as soon as possible with further information. Rest assured, we're doing our best to solve it.

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Address: Delhi

Website: www.urbanic.com

My pickup from urbanic is not done yet it's have 4- 5 days my return request is accepted

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Urbanic

from Gurugram, Haryana

Dec 4, 2023

Hi Lachi,

We understand the difficult situation, and we are right here to help. Your case has been escalated to our relevant team, and we'll be in touch with you shortly to discuss the matter.

Thank you for your patience.

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Address: Delhi

Website: www.urbanic.com

My return request is approved by urbanic of order I'd[protected] . It's have been 6-7 days pickup is not done yet

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Urbanic

from Gurugram, Haryana

Dec 4, 2023

Hi Lachi,

We understand the difficult situation, and we are right here to help. Your case has been escalated to our relevant team, and we'll be in touch with you shortly to discuss the matter.

Thank you for your patience.

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I have returned my product but it's showing cancelled return. I am not getting refund back.

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Urbanic

from Gurugram, Haryana

Nov 28, 2023

Hi Yashika,

we sincerely apologize for the inconvenience. We care about you, and we are right here for you. Please give us a chance to address it by sending your order information to us at [protected]@urbanic.com. So that we may thoroughly investigate the situation and get it resolved for you ASAP.

Regards,
Team Urbanic

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Urbanic

from Gurugram, Haryana

Nov 28, 2023

Hi Yashika,

we sincerely apologize for the inconvenience. We care about you, and we are right here for you. Please give us a chance to address it by sending your order information to us at [protected]@urbanic.com. So that we may thoroughly investigate the situation and get it resolved for you ASAP.

Regards,
Team Urbanic

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This is regarding refund intiation. After successful reverse pickup of order of which I have received the acknowledgement, the returns section under urbanic app does not show any refunds and there is no refund initiation hence. There's no response to mails as well. PATHETIC experience.

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Urbanic

from Gurugram, Haryana

Nov 25, 2023

Hi Shakshi, we sincerely apologize for the inconvenience. We care about you, and we are right here for you. Please give us a chance to address it by sending your order information to us at [protected]@urbanic.com so that we may thoroughly investigate the situation and get it resolved for you ASAP.

Urbanic Complaints & Reviews

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Urbanic reviews & complaints(1042)

Products not getting delivered and support executives aren't answering

I am complaining about my y

Order no- 220908132225024002- Not deliver product not they Refunding money

Don't deliver my order

Fraud scamming

Request for fast delivery

Delivery is taking too much time

Items to be delivered still under processing

I haven't got my refund it's been 4 months

Order not received since 20 days (Payment Done)

Product not being picked up

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Compliant for refund

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Not giving me my refund when they have sent the wrong product

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Wrong product delivered by urbanic

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Where's my refund

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Order ID: 230329190729071002

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Pickup pending

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Pickup is not done

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Returned product but didn't received refund

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Refund not initiated but pick up successful

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