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Urbanic Complaints & Reviews

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Last updated Sep 28, 2022
Complaints 586
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Urbanic reviews & complaints(586)

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I have ordered a sweater from urbanic and when i got the product the material was too terrible. so i return the day after itself and the pick up of the product was also very fast. But when i ask for the refund they first told that it will take 7-10 days but after 10 days also i didnt got the refund so i enquired with them so they told the bank details are incorrect which is a false statement because am a working women and i am getting pais...
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I bought a jeans from you and within a day I returned it on the very next day because of some size issues. It's been around 2 months and i didn't recieved any refund from your end....
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I have ordered the dress on 21 sep and the estimated delivery was showing 25 sep and today its 26 sep still haven't received any delivery...
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I am facing delayed delivery with respect to my product...
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I order one coat and one sweater from urbanic both the items were loose on me so i returned them and the pickup was done today only on 25th sep but my app is showing return failed. Update that status so that i can get my refund and process my refund as soon as possible.

I am attaching screen shots of the product plus the order id....
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I live in Kolkata but in my return request pickup from courier partner, it's showing Gujarat. Has there been any mistake? Or is it fine. Because I'm worried the 10 day will expire and my pickup won't happen by then if the misunderstanding is not cleared.
They keep on saying it will be picked up within 24-48 hrs but it doesn't happen....
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My cod order had been picked up for refund by urbanic but the refund amount has not yet been transferred to my bank account...
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I ordered my products on 8th September and it was supposed to be delivered by 17th-22nd September. Today is 23rd September it still hasn't arrived. It took 12 days in processing and still shows in dispatched stage. The customer care teams says they cant tell me when it will be delivered but they will try as soon as possible. I need my order immediately since i am leaving town in two days....
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Hi, I ordered a flare leg pant from your app which was delivered on 20sep, 2022. The product was nice but it didn't quite fit me well so I wanted to return the product but it's been two days yet the delivery status hasn't been updated which is why I can't request a return for it. So, I request you to update my delivery status as soon as possible because if it is delayed I can't request a return for it....
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I recieved my order on 10 September but due to some reason I return it on 11 September. On 19 of September I did not recieve refund of same amount Rs.847. so I called at urbanic support for refund they told that my account details is wrong and they sent me a Google form for correction account details. I filled it and i also check for 3-4 times and i also take screenshot for confirmation that it is check. But now on 21 September again refund...
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I ordered on 11th and still I have no updates from them as to when will I get my order delivered. This is too much....
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I have ordered a dress from Urbanic order id:[protected] on 5th September. But for the size issue I have returned it in it's original state on 14th September 2022. But I haven't received the refund. It's been 5 days. I have already filled up bank account details 2 times on 14 th and 15th sept, 2022 at 7:09AM. But till now they haven't refunded my money....
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I have ordered the product from urbanic app. And it was cancelled due to delay in delivery. I have the amount through Axis debit card. But the money was not refund in my account.
Order ID :[protected]
Ordered on 29th Aug 2022.
I have ordered 3 products
1.simplicity straight leg pants
2.Patch work bodycon dress.
3.ripped wide leg jeans.
I have received refund for above 2 products....
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I ordered 2 dresses from Urbanic on 6 September, 2022. The delivery date is passed, it was 15th-18th September, and its 19th today but still I’ve got no update, I got the last update on 10th. It still says processing. I ordered the dresses for a function and now I guess I’ll not get them till my function. No benefit of ordering....
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Refund failed is showing what to do now??they asked for bank details and i gave them bt still i haven't gotten my money...
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Urbanic - Request for fast delivery

I placed my order on 11th September and the shipment status has showed that my order will be placed between 21th September to 25th September which is too late as I want to use the product on 20th september itself. My order is not even under process yet. The order ID is[protected] . I request urbanic to deliver my order before 20th september....
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It's been 7 days and my order on urbanic is still under process. I already payed the money online. I even emailed them about the delay but no response. Please help. I am scared because I payed the money online and it's a huge amount...
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I have ordered worth of 7000/- on 6th September and it's 17th September today and my things did not get delivered yet.
And there is no reply from customer support no details of my order. It keeps sending me texts saying order is getting delayed but without telling me the details of expected delivery date or others.
I tried reaching the customer support by mail by live chat but as usual no reply from them. I want my orders to...
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I ordered for the first time from Urbanic in May' 2022. I paid through UPI after scanning the QR code the delivery boy showed and then received the dresses worth 2572/-. After this the delivery boy kept coming back to my residence claiming that money is not received in company. He asked for the screenshot of the transaction which I shared to him through Whatsapp. But he came back again after a few days asking for the money. I requested him...
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It's been month, that the courier guy took both dress, instead of one. And he haven't updated, and now urbanica is not returning my money which is 738/- back to me. It's now month i am sending emails and trying to contact them, once once I got a call, from a lady, who said she will again contact the delivery hub and initiate refund, but after that no call not emails....
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