Urbanic — Cant get my order

Address:	Kolasib, Hmarveng, Mizoram
Website:	Google

I placed my order on 18 November 2021 with urbanic. The order still haven’t shipped. It’s already been 17days since I placed my order. According to the order shipment. I was supposed to get my order by 3 December 2021 but there’s no update on my percel. I have prepaid my order, so it’s really sad to see that this is their customer care. Please send me my tracking details. I really hope I get my percel