Urbanic — Delay in Delivery by Urbanic beyond the promised date at the time of placing the order

It is so saddening, I placed an order with Urbanic on the 13 th constituting of more than 10 products and they promised at that time that the latest date for delivery for all the products will be on or 24th November. It is 19th today and the products are not dispatched yet and the customer support email says that since it is coming from overseas it moght take long. I placed the order only because of the delivery date was suitable as I will be leaving for an important event and for that I would need all these products by 24th November. I am very stressed. Please please get my products delivered on time. It will be very helpful. My order Id is[protected].