Urbanic — Delay in delivery

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Urbanic

I ordered my parcel bearing Id[protected] on 5 of this month and it still under process I ordered it because it says it will get delivered within 20 of this month I got some important events but it's not at all shipping when I contacted the customer service they are not providing any assistance and just keep saying the same lines that they will do their best but it's not helping. Really disappointed ☹️ please resolve this problem