Urbanic — Delay in Delivery of items

I ordered 3 items on 20th September and it is prepaid. It's already past the delivery date and the items haven't been shipped yet.
I don't understand why it is taking soo long to even ship the order.
When I tried to contact customer support they'll say it is in processing stage please wait it will soon be shipped and I will receive text when it will be shipped which I already know. So basically their customer support is of no help.