Urbanic — Delay in delivery process

Website:

www.urbanic.com

I have placed my order on 15 Oct and it's been 22 days and I don't know how many days will it take to get delivered. Apart from that it is showing a date as Jan 1 and don't understand what is the date about (if anyone knows what is the date about plz let me know). I have already paid for my order and that is concerning me more. I have purchased from there 2-3 times before but it has never happened. I also have contacted them but they are telling me to have patience.