Urbanic — Delivered wrong product, no customer service

harsha avhad

Jul 9, 2021

Address:	Delhi
Website:	www.urbanic.com

I received a completely different product. I raised the request with chat support and sent an email with all details, invoices and pictures of product received.
They'll ask you to send several things via email but close the ticket same day without even replying or providing any resolution.
Customer support chat box shows replying in 2mins and staff replies after 1-2 hours and they don't have any resolution for your queries.
I requested for return or replacement or even cancelling the product and this scammer website didn't help with anything. Waste of money and time.

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Jul 09, 2021

Updated by harsha avhad This is in reference to:
Order id :[protected]
Concern : Received Wrong item . Not able to raise a return. No valid response from customer support even after sending pictures the next day of delivery
Chat id : [protected]
Ticket id : 1123742, 1175127

Jul 18, 2021

Updated by harsha avhad Still not response received from Urbanic
Order date- 4th June
Delivery date- 26th June
Ticket date - 26th June