Urbanic — Delivery Delayed

Have ordered few items from Urbanic on 7th Jan. Till now have not received my order and Since 4 days, its show in the tracking status that out of delivery and after some time delivery failed due to wrong address. Neither m getting any call nor my address is wrong. Have talked to customer services o[censored]rbanic they said they will deliver my item asap but when I asked the particular date and time they said that we don't know the specific date why they have opened a business.

I need my order on urgent basis. Kindly help me.