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Urbanic — Delivery not received

I haven't received my delivery yet. I've been getting text messages from Urbanic and Xpressbees saying "we attempted to deliver your order but you were not present there at your location" whereas i haven't left my house since 3 days in wait for the order. It was prepaid. Kindly look into the matter.
Order ID :[protected]
Payment Number:[protected]
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Comments

Dear Suraksha,

We’re ordinarily known for our exemplary customer experience here. We hope you accept our sincerest apologies for your recent experience with us. We would like to fix this up for you. Please share your details with us at [protected]@urbanic.com

Thanks and regards,
Team Urbanic.
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