Urbanic — Did not receive a refund yet

Website:Urbanic

I ordered something from urbanic on june 2nd through online payment (phonepe) and cancelled it on the same day. It is june 19 and i still did not get my refund. Contacted customer service but they are saying that the refund was initiated. How is it possible?
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I am facing the same problem, did you get your refund yet?

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