Urbanic — Extreme delay in delivering my order

Website:

in.urbanic.com/?channel=google&other_detail_id=search&detail_type=others&biz_type=ppc&short_key=jne22m&utm_term=urbanic&gclid=Cj0KCQiAyMKbBhD1ARIsANs7rEEfE4iJ3uVqXFJJvO0xur39ZBGJlXhl5u_py_4g-H

I am shocked at how delayed and how poor the service at urbanic is. This is the rock bottom a company can hit. With customers like us so dissatisfied with the service like order delivery- I don't see a bright future for this company anymore. Really disappointed. I placed my order on 3rd November. Today it's 13th November and till now there is no update at all!!! The order has not even been dispatched! What is happening ? Why am I not receiving any updates ? Absolutely ridiculous.
My order id is[protected]