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Urbanic

Urbanic — Failure of refund due to wrong beneficiary details

Website:Urbanic

I ordered an item and returned in 2 days because fitting was not right. The order was collected the next day but in the app it shows refund failed. I had a chat with the support team multiple times and each and every time they give a form for me to fill stating that my account details were not correct I tried to fill the form every time giving different bank details each time and cross checked to make sure the details were accurate but it still shows recent failed.
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Comments

Hey Sarah, We are really sorry for the experience however would request you to please share the screenshot of your order details so that our team could get in touch with you ASAP .

Looking forward for your response !

Regards,
Team Urbanic
Reply
Hey Sarah, We are really sorry for the experience however would request you to please share the screenshot of your order details so that our team could get in touch with you ASAP .

Looking forward for your response !

Regards,
Team Urbanic
Reply

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