Urbanic — False Commitment

I have placed 2 orders on Urbanic for my birthday shopping. One on 29th June, I waited for this order anxiously until 8th July I felt I wouldn’t receive the items before 15th so I placed another order on 8th July for “fast delivery products that get delivered between 2-4 days”. I thought I will guarantee get it before 15th but it’s 12th already past 4 days and I still haven’t received either of my orders and there has been so solid update either. The customer service app keeps giving automated replies.