Urbanic — False delivery information

This is regarding my order id[protected]
I placed the order on 9th November and have been waiting to receive it for almost 1.5 months.
According to the company’s delivery guidelines the order is delivered within 2-3 weeks of placing it.
After trying to reach them 1000 times there is still no update on it. The company has been giving false delivery dates and sharing invalid tracking id whenever I asked for an update.