Urbanic — Have not received my refund after returning the product

I had ordered a leather jacket on 10th October. It was delivered on 25th October and I applied to return it on the same day since I wasn't satisfied with the material. They picked it up on 26th and it shows the refund is processed but it hasn't reached my account yet. I've been trying to reach them but in vain. The amount deducted from my account is 1111 and I haven't received it yet.. today is 23rd November. Very disappointed with the service. Kindly do the needful.