Urbanic — I did not get my refund of Rs 1690 from urbanic

Address:

Office No 602, Naurang House 21, K G Marg, New Delhi, India

I had ordered 2 products from Urbanic. Order ID[[protected]
[protected]] . For the size issue I returned both the products but I did not get my refund of 1690rs in my bank account. According to the brand they refund in 7-10 days. After reminding them multiple times, they always say that it has been initiated but It has been more than 10 days now and still my refund amount is not reflected in my bank account . Kindly look into this matter as soon as possible.