Urbanic — I did not receive my refund and return it's been 15-20 days

Address:	khasra no 6/21 ,8/1 ,2 min, 9 min , 10 min ,village sampka jamalpur, tehsil ,Pataudi ,haryana 122503
Website:	www.urbanic.com

I placed an order some dresses on 31 July after 15 days I received my order very late and it cost me INR 5890 and I did not like the product as there was unusual smell during COVID where we have to be careful with sanitary measures the product was dirty and It does not fit me as some products was too short and tight. It seems to be that the product is already used by someone.WORSE. and I immediately requested them the same day for return and refund and it's been 15 -18 days already. I have not received my refund and customer service is pathetic.they always say someone will come to pick up but no one body came yet . They won't answer your queries and try to resolve the issue. Even on email as well. I do not recommend to people as they are doing fraud with people and trying to robb your money be careful with ur hard earn money as they are not trust worthy ppl .they don't have customer service contact to communicate with them directly on call they have a chat Option so they are simply ignoring which is very frustrating. They are not returning my hard earned money. Seller is Maysquare Lifestyle Private limited .address of seller : khasra no 6/21, 8/1, 2 min, 9 min, 10 min, village sampka jamalpur, tehsil, Pataudi, haryana 122503
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