Urbanic — Issue with return order ID[protected]

I ordered black colour product(legging) and received dark grey colour product, I immediately made a return request but it was rejected on the basis that they checked and correct product was sent. Then I contacted them by mail and told about my problem and where I send them all the photos along with the tag and they said if the tag is correct product is also correct and closed my request.

The order I’d is[protected] for postioning printing legging

Urbanic Support team is also closing the tickets without helping.

Attached the Ordered and Delivered product images