Urbanic — My money got deducted from bank account but my order hasn't got confirmed

Website:

intent://www.urbanic.com?utm_source=google&utm_medium=cpc&utm_campaign=app_ace_maybuy&pid=KAVUsNfy168&widgetid=8&gclid=Cj0KCQiAkNiMBhCxARIsAIDDKNU15ccdMC6EY0D6kWvT0RLqdSAZCCtvBC4AJkQklt8akuZ3DSk500waA

I ordered From Urbanic and pre paid for the order. My money got deducted from my bank account but Urbanic says that they haven't received any money and my order still hasn't got confirmed.
I need a refund or I need to get the order. My paid more than 1.5k