Urbanic — My order no[protected]

Website:

Urbanic

I had placed my order on 4th june and the amount got debited from my account but in the app it went on showing order pending payment pending so I contacted the customer care and they asked me to wait for 24-48 hours it's already been more than 48 hours neither I got my order confirmed even after paying nor my order got cancelled from their end so that I could recieve a refund for my amount. In my app it's showing order cancelled but the order is still pending confirmation with them. I hope the site is genuine and either I receive my order or get my refund. Pls let me know.