Urbanic — My refund failed

Address:

WZ-3058 Mahendra Park rani bagh

Today my return was picked up from my doorstep order no:[[protected]].I checked the app and it shows refund failed and there is no explaination why? I need my refund, the shirt that u sent me had burnt marks, your courier partner Delhivery picked it uo today and after it was picked your application showing refund failed! Reprocess the refund again