Urbanic — No delivery of products ordered from urbanic even in 3 weeks

My order placed on 12th April 2022 has still not been delivered, and its 2nd may 2022 today. No tracking number has been generated. its been almost 3 weeks.
Order number[protected]
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Dear Customer,

Greetings from Urbanic!

We deeply regret the inconvenience caused. We request you to share the Order details at [protected]@urbanic.com. We will check and get back at the earliest.

Regards,
Team Urbanic

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