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Urbanic

[Resolved]  Urbanic — No details and tracking information on my order

It’s been more than a week since I ordered from
Urbanic and did a prepayment. I haven’t received any tracking details from them and they are not even telling me by when the order will be delivered. I asked their customer support executives if my order will get delivered by 31st July-4th August (which is the estimated delivery date as per what it says on the app). But they said they won’t be able to confirm those dates as well which is weird.
For a prepaid order, is that the kind of service expected? I need my order by 5-6th august. I saw the expected delivery date for my order as 31stJuly-4th Aug and hence I finally placed the order. But now there’s no clue and they aren’t even helping me and resolving my chats and tickets without proper answers.
Hence seeking help on my tracking details and delivery here.
Thanks!
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Aug 7, 2022
Complaint marked as Resolved 
Order was delivered late but somehow received it. Urbanic should definitely look into speeding up on their deliveries
Jul 31, 2022
Updated by Aks0100 Can I have a response on this? I still have no updates on my order. Literally nothing after processing for the past 10+ days.
Complaint comments 
1 Comment

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Comments

Hi,

We are really sorry for the experience however would request you to please share the screenshot of your order details so that our team could get in touch with you ASAP .

Looking forward for your response !

Regards,
Team Urbanic
Reply
Aks0100's [Complaint's author] reply, Aug 2, 2022
I’m already in touch with your team over email and you guys are creating support cases but I need my order by 5th August. It’s really urgent. You guys have sent me some ticket id "1941540" over email and i have followed up on that email thread as well. But I’m not getting any concrete and reassuring responses

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