Urbanic — Not picking up my return order for last weeks

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Urbanic

I filed a return order. I got a call next day from delivery agent to cancel my return as he could not come to collect. I refused to cancel return as i wanted to return it. Now my return request is pending and no one has yet came to collect. I even messaged customer care on the app. But no reply. Poor aap I will not wait for them for so long