Urbanic — Not processing order

I placed my order on June 17 2022. Order ID[protected]. I paid for the order via net banking and paytm wallet both. Money got deducted from both the places. But they are not confirming my order. It's been more than 2 days and they cancelled my order. Please help me.
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Dear Avnee,

Greetings from Urbanic!

We deeply regret the inconvenience caused. We request you to share the Order details at [protected]@urbanic.com. We will check and get back at the earliest.

Regards,
Team Urbanic

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