Urbanic — Not received the product

I placed an order on Sep 7, it's 20 Sep now and I still haven't received anything, not even the confirmation mail. I ordered 5 items and have paid for them in advance. I'm clueless on when im gonna receive it as still, it's showing the order is processing meaning not even shipped. I don't have a problem being patient but not communicating the delay in delivery makes everything more suspicious. Probably the first and last time i'll order from them.