Urbanic — Not refunding the order payment

I contacted your company many times for the refund .your response is not at all appreciable . U are asking for unnecessary details of my bank transactions which i dont wannna share . This was your message on 11 jan
.Hi kanika! Your returned order[protected] has been successfully picked up. Refund of"INR 728.0"has been initiated to your original payment mode and will be reflected into your account within 7-10 business days.