The above referred order[protected] was to be delivered between 5th - 9th Jun when we placed it. We have been patiently waiting and repeatedly said we need the order delivered by 14th Jun latest.
Today on 13th Jun at 3:30 pm, the shipment (Xpressbees tracking number [protected]) is yet to leave Delhi!!
I am attaching screenshot of the tracking status along with the Urbanic order status.
We have had extremely bad experience with Xpressbees on VERY delayed delivery of our previous Urbanic order. Hence, have 0 confidence in them delivering this order by their estimated delivery date.
Also attaching proof of this last delivery tracking where 26th Feb was estimated delivery but actual delivery was on 1st Mar with false entries of "address incomplete" on 28th Feb.
I need you to work with your delivery partner Xpressbees to prioritise this package, track it closely and ensure it is delivered by noon latest on 15th Jun. If you are unable to deliver by 12 noon on 15th Jun, please provide a full refund and you can get the undelivered package back from your delivery partner
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Greetings from Urbanic!
We are sorry to know about your experience with us. However, please be assured our team will get back to you at the earliest
Regards,
Team Urbanic