Urbanic — Order Delayed but not shipped

Address:

21, Milan Park Society, nr.jalaram plaza , jawahr chawk, maninagar -380008

Hello,
I have purchased on urbanic.com on 27 nov 2021 from [protected]@gmail.com
and my order is[protected].
I have sent mail for the same and lots of messages on Urbanic chat application.
But no one replies to me. My order is a prepayment order of almost 2500.
Please do something for me.