Urbanic — Order Delivery Delay

I placed an order of 5 items on 11 August 2022 and it's been 8 days since then it is stuck in the processing stage only. They are just apologising for the delay and not doing anything for that. The delivery date is in 2 days and it's not even shipped yet.
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Hi Shats,

We are really sorry for the experience however would request you to please share the screenshot of your order details so that our team could get in touch with you ASAP .

Looking forward for your response !

Regards,
Team Urbanic

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