Urbanic — Order is not been shipped yet

I have placed the order way back and it is supposed to be deliver on 2-6th october and today is 3rd and till now it's not been Shipped and this is not the 1st time it is happening since I have started placing an order from urbanic, they gave me dome other order and the customer was trying to blame me instead. There is no proper customer service, they don't respect their customer.