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Urbanic — Order is taking too long to deliver

Hi, i ordered some stuff through urbanic on 6th August. It said that my products will be delivered between 14th August and 20th August. today it's 31st August and i still haven't received my order. Its been showing "ready to ship" for about 3 weeks now. When i ask the customer service about it, they would reply with the same answer again and again.
i need an update on my order now.
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Hi Sharadha, We extremely apologies for the inconvenience caused. However we hope your order has been delivered to you :)
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