Hi, We are really sorry for the experience however would request you to please share the screenshot of your order details so that our team could get in touch with you ASAP .
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
Looking forward for your response !
Regards,
Team Urbanic