Urbanic — Order not received since 27 days

I placed my order on 9th May, 2021 on Urbanic App of Rs. 7, 921. It has been 27 days since I have placed the order. This is my 3rd complaint and still there are no updates. The only reason they are giving is covid-19. It’s almost a month now I did not received my order. Due to covid-19, while ordering they didn’t even mentioned about the order being late. And that order is not even shipped yet. What kind of service is this?