Urbanic — ordered item missing. wrong items received. and return and refund denied!

Address:	URBANIC INDIA .
Website:	www.urbanic.com

I am writing a fresh complain against wrong items delivered to me and missing of what originally ordered by me.
Here is the series of events that happened .

1. I ordered 3 items on 29th sept 2021
2 .ordered got delivered to me on 14 oct 2021
3 i opend the parcel . It had 4 items ( when i ordered 3 )
4 . 2 items were as per order and other two were not ordered be me but delivered to me )
5. The third item ordered by me was missing inside the bag .
6. I write away connected to your customer support . And since then i hv been asked to wait for 24-48 hrs, then again 24-48 hrs .

I wud also like to specify that the parcel was without paper invoice inside . Also, there was no tag on one of the mistakenly sent itemand was delivered to me in urbanic bag having slip of barcode and colour brown size m when the top mistakenly sent was of size L amd colour white multicolour( other being with the tag).

It has been 3 days that i am coresponding on mails and txts with the customer supprt and i was assured speedy resolve of the matter but i am really sorry to say but you guys hv proved yourself terrible at it .

This is a fradulent site !!! They dont reslove the issue but send you mails specifying thatcomplaint has been closed !!

It was their mistake that i was not delivered my dress for which i had paid and they didnt refund the amount too .