Urbanic — Parcel not received even after a notification saying that it is delivered

I got a notification saying my parcel was delivered, but apparently I haven't recieved the parcel.. none of my neighbours, guard, friends, relatives have collected them.. it's an order worth Rs 3000... The payment is done already.. how can the delivery person just hand it over to anybody and how is the company allowing it's delivery partner to do so.. there is no customer care number as well.. al I have to do is wait for their emails and messages!